Frequently Asked Questions
How should I be mowing and watering my grass throughout the year?
We ask that you scalp your lawn 1x a year after the Winter ends and before Spring begins. When you start to see your lawn turning GREEN, please begin this process on the 1st mow. Cut your grass on its shortest setting and bag the clippings just this once. "Out with the old, in with the new." Mowing very other week during Spring is recommended until you see RAPID growth of your turf. Once this takes place, mowing 1x per week is ideal. Try not to cut off more than 1/3 of the grass blade per mow. The reason for this is to keep your lawn thick and green during fertilization rounds. If you cut it too short, you will eliminate why you hired us! - Which means it will cut the green out and it will turn brown...EWWW! During the Spring & Summer months mowing height for Bermuda lawns should be cut at 2 inches, Saint Augustine lawns should be cut at 2 1/2 - 3 1/2 inches and Zoysia lawns should be cut at 2 - 3 inches. Spring Watering should occur at a rate of 1-2x per week (in the absence of rainfall) 10-12 minutes per zone. THIS IS JUST AN ESTIMATION. Summer Watering should occur 3x per week (in the absence of rainfall) 10-12 minutes per zone.
THIS IS JUST AN ESTIMATION. In the Fall we ask that you move your watering back to 1-2 days per week at 5-8 minutes per zone. We also ask that you mow every other week instead of once a week until November 1st. At that time you can cease all mowing until Spring of next year. Also starting the 1st week of November, you can cut down your watering to 1x a week, in the absence of rainfall.
Should I mow my lawn before or after a scheduled treatment?
We recommend having your lawn mowed before we apply a fertilizer or weed control treatment. This keeps the products from getting clumped up and unevenly spread out. Too many chemicals in one spot can damage your lawn. Another option is to wait at least 48 hours to mow after we have applied a fertilizer or weed control treatment. We do have a 100% satisfaction guarantee, so if ever in doubt, we’re happy to set up a free service call 7-10 days after the initial treatment if needed.
Why do I have bare spots on my lawn & what can I do about it?
The dead patches in your lawn are likely the result of lawn disease/drought damage from previous years. Dead grass/thatch should be removed once a year in the Spring & bagged. You can re-seed or overseed these areas and then Aerate the lawn to help with soil compaction. If you are unsure as to which route to go to improve your lawn, please contact us and we will come out for a free service call/evaluation.
Why do you only offer an 8-Step Program & can I sign up for less than 8 applications?
Seasons in the year determine how we treat, which determines the number of treatments needed. While it is possible to get results with fewer than 8 treatments it is often difficult to control harder to kill weeds and guarantee quality with less than 8 applications in a 12-month time frame.
Do I need to be home on scheduled visits to my property?
It is not necessary to be home during your scheduled service, however; we do ask that you have your gates unlocked and animals put up.
How long should my animals or kids stay off the lawn after a treatment?
We ask that you allow the treated area to dry for 1 hour. After this time has passed you can allow your animals and children back onto the lawn. (This helps from tracking residue indoors)
What happens if I forget to unlock my gate or animals are left outside?
Unfortunately, this does happen from time to time and would require us to reschedule you. However; there is no need to panic - We will do our very best to return at a later date to complete the service(s) you signed up for.
How will I know if you have serviced my lawn?
After each service, we will leave a leaflet on your door that will go over what we did for that day and any recommendations or instructions for you to follow. We will also send an invoice over to you via email after your service is complete from the previous week.
Am I required to sign a contract?
Never! What we do offer is a pay-per-application OR pre-pay method. When you pay per application, there are no discounts and we schedule you out indefinitely until you call to cancel. A card is also required to be put on file for this method. When you prepay, you'll receive a 5% discount & a 50% off your 1st application. You are then scheduled out for approximately 9-12 months and set to Auto Renew unless otherwise noted.
Will I be informed of when it is time for my treatment/service?
We offer a text & email feature for all customers, which sends a notification 1 day prior to your treatment as a courtesy. Please note these reminders are not always set in stone as anything can occur on a given day in our industry, weather playing the biggest factor. All customers have the option of adding a note to their account for us to contact them 15-30 minutes prior to arrival on their property.
Can I get a refund if I prepay in advance?
Does America's Best Lawncare Auto Renew?
YES - All prepaid customers are set to Auto Renew before their final app is completed within our system. Any client that pays on a pay per app basis is scheduled out indefinitely until they call to cancel.
The benefits to Auto Renewal are as follows:
Uninterrupted services all year round.
A discount applied above the normal rate that saves you money.
Less disruption in your daily life.
No action required by you for renewal to take place.
Receipts sent right away, once payment is processed.