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America's Best Lawncare LLC Privacy Policy

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of future correspondence via the email links sent.  

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in to a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links 

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Registration


In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. 

Cell Phone Contact Information

If you have provided America's Best Lawncare with your cell phone number, you agree that America's Best Lawncare may contact you on that number using an automatic telephone dialing system to discuss your account and lawn care services, including without limitation, current and possible future services, customer service, and billing including after cancellation of this or any other agreement you have or may have in the future with America's Best Lawncare. You understand that providing your cell phone number is not required to purchase America's Best Lawncare services and that cancellation of this Agreement does not automatically revoke this consent. 

Service Reminder Text/Emails

Please be advised that our service reminder texts are only for automation purposes within our software. We DO NOT communicate through that platform. If a client needs to reschedule their application(s), request additional work or has questions and concerns they would need to call into America's Best Lawncare's main office line at 469-631-7473 or send an email directly to support@americasbestlawncarellc.com

Billing

Services for prepaid customers will automatically resume every 7-12 months, based on treatment dates, and charged to the card on file right before your final application takes place. We implement this method so there is not a lapse in your treatments. (If applications are combined during the year due to weather related issues, your renewal may take place sooner - this does not happen often; but can occur from time to time). We try our hardest not to process renewals during the month of December due to the preparation of the Holiday Season. If a client's renewal falls in December, we attempt the renewal process 1 month prior. In terms of rates, we usually raise or rates once every 2-3 years, depending on inflation. The percentage increase can be anywhere between 5-15% per app. It could be less than 5% if inflation is low. We can and will lower our pricing if the cost to treat the customer's lawn declines. America's Best Lawncare does not offer contracts, however by adding a card on file and agreeing for us to service your lawn, which includes a Welcome Letter going out beforehand, the customer is agreeing to our policy guidelines and terms. ***Timing for each application varies based on the time of year, weather conditions and your lawncare needs.*** Each pay per app customer is scheduled out indefinitely until they call to cancel.****

Discounts

Special price of 50% off is for first Lawn application only, for new residential & commercial Annual Prepaid customers only, and applies all lawn sizes. *In combination a 10% annual discount will also apply for all Annual Prepaid customers for any size lawn. *Pay per application customers do not receive discounts of any kind.

Referral Gift Card & Seasonal Giveaways

Gift cards for referrals are only offered to current clients who are actively being serviced by America's Best Lawncare.  Giveaways can sometimes run randomly on our social media pages, outside of the quarterly seasons & you also have to be a current client to win. Exclusions;: All offers are subject to change without notice.

Non Payment and/or Default

The obligation of America's Best Lawncare is conditioned upon payment in full of all including any additional fees, and failure to pay such amounts for services performed on client's property, shall result in cancellation of their Program in its entirety and discharge America's Best Lawncare of any additional service obligation, but will not relieve client of their obligation to pay any amounts due. 

America's Best Lawncare Guarantee

 

America's Best Lawncare will happily visit your property as needed between scheduled visits to ensure your satisfaction. This Guarantee applies to annual program customers only.

Lawn Protocol

 

Any lawn size above 15k sq ft is completed using a ride-on machine. Therefore; when there is an abundance of rain and/or the ground is too saturated, postponing your treatment until the turf dries up is best practice in our industry. Not going this route would create divots on your lawn, which is not what we want. Also, to note for all size properties: The weatherman and/or app we use today, is not always 100% accurate in terms of expectations for the weather. That is why we ALWAYS wait until the day of your treatment to decide if rescheduling is necessary. If at any time one of our technicians are on your property and there is an abundance of clutter blocking our ability to carry out the service you are paying for, we will NOT continue with the treatment. What will happen; is our techs will immediately stop treating, they will call into the office and our office will then reach out to you (the client) to discuss rescheduling once the items are moved. This route is implemented to keep our client's personal belongings safe and unharmed, and to also ensure the safety of our technicians while in the field. This DOES NOT INCLUDE TRAMPOLINES. Watering & Mowing Recommendation Newsletters are sent out via email, once every quarter and/or season (Spring, Summer, Fall & Winter). We ask that you follow by these protocols to get the best results from our lawn treatments.

After Treatment

Always allow at least 1 hour for product to dry after each treatment, before allowing pets or children back onto the lawn. This is so they do not drag residue indoors. We also ask that you water in every product within 48 hours after application to get the best results & mow before we apply the treatment OR wait 48 hours AFTER your treatment has been completed. 

Fees

If our technicians come out to service your property and are told to leave or are unable to perform said service because of the following examples:

 

- Certain people in household are unaware that services have been started & ask us to leave
- Client is not ready to be treated 
- Construction is going on or mowers are present
- Debris in the way of treatment 
- Community or Home Gate Code was never given and we cannot access the property 
- Grass is too high in length 
- We were not informed the day before, if in fact you did receive a reminder, via email to reschedule your application.

 

ABL will charge a $25 fee to the clients account to cover cost of travel/labor. This fee applies ONLY if we informed client via email and text 1 day prior and followed all instructions in terms of call or text ahead per client request attached to their account.

Physical assessments for those who are NOT current clients are charge a non-refundable fee of $75.00. Physical Assessments for current clients are offered at no charge, no more than 2x per calendar year. If a 3rd assessment is requested, a fee of $25.00 will be assessed to the clients card on file.

DALLISGRASS EXCLUSIONS

Most companies no longer treat for this type of weed - WE DO & guarantee the best results on Bermuda & Zoysia Lawns. However, St Augustine Turf is more sensitive than other grass types. Which means if you have a breakout of Dallisgrass on a St Augustine Lawn, and we treat this particular weed, please understand it may kill out the grass under and around it. If this occurs we will not be liable to replace the sod. (Also to note: 2-3 follow ups MAY be needed in order to fully eradicate Dallisgrass during the summer months, once temps have exceeded 90 degrees. An application fee will be billed to the customer per service directly if these treatments are requested).

Tree/Shrub Disclaimer

America's Best Lawncare Tree & Shrub Program includes fertilization of common trees and shrubs, and controls common foliar insects and diseases. It does not include treatment of specialty trees such as fruit or certain ornamentals, or assessment and treatment of trees over 25 ft. in height.

Perimeter Pest Disclaimer

 

America’s Best Lawncare’s Perimeter Pest Control Program does not include removal of webs higher than 10 ft. and service does not protect against termites and other wood-destroying organisms, bedbugs, cockroaches, or rodents of any kind.

America's Best Lawncare Client Cancelation

Notwithstanding any other terms herein, America's Best Lawncare may cancel clients service agreement at any time if it is in America's Best Lawncare's best company interest. 

Refund Policy

 

For a Prepaid customer to receive any kind of refund with America's Best Lawncare they are required to have been treated for a minimum of 6 months and to have followed all recommendations and/or instructions we have given them up to that point. If a client has not met both the above requirements, all payments to America's Best Lawncare will be forfeited. Refunds are not offered for scheduling related complaints at America's Best Lawncare, so long as we are/have completing/ed all applications the client has signed up for within the allotted time frame that is required of us. Prorated refunds for services not yet completed, minus discounts, taxes & fees, as well as chemical costs for the entire 8-12 months of service, are offered, if we have damaged the property in any way, or we have not followed through with the appropriate treatment. With regards to a client relocating, America's Best Lawncare offers a transfer of services not yet performed on the property to a customer's new location/property (sq. footage would be re-measured to make up the difference if necessary). If the client is moving out of our service area, only then would a prorated refund will be offered, minus discounts, taxes & fees, as well as chemical costs for the entire 8-12 months of service. All prorated refunds from America's Best Lawncare will be issued no later than thirty (30) days from cancelation. America's Best Lawncare may process the refund as a payment back to your payment method on file, check, or issuance of a prepaid debit card, at America's Best Lawncare's discretion. America's Best Lawncare does not currently offer refunds for a Pay Per App customer. Once chemicals have been placed on a clients lawn, a payment then becomes due for those services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 469-631-7473 or via email at support@americasbestlawncarellc.com

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